Soon, clients will be able to experience HCCI counseling services in a whole new way. In December, HCCI will open its first “virtual office” in Manhattan, with additional offices planned in the coming weeks.
Besides being able to see each other and converse via computer connection, the HCCI counselor will also be able to pull up and complete documents, such as budget preparation sheets or a person’s credit report, during the virtual counseling session.
For many years, HCCI has conducted counseling by telephone with clients who could not attend a counseling session in person. In the past year, HCCI has been promoting an internet conferencing option, where clients can use the internet in their home for a remote counseling session. The “virtual office” is another option to make it easy to help people who could benefit from HCCI counseling services.
The “virtual office” promises to be an exciting new direction of service delivery on a number of fronts. First, partnerships will be forged with the businesses and service providers who open their doors to HCCI to establish a virtual office in their building. HCCI Virtual Office partners provide a private office within their location, staff assistance to welcome clients and get them connected through the internet with an HCCI Counselor for the 1.5 hour counseling session. HCCI provides the equipment and counseling at no charge to partnering agencies. Second, establishing a “virtual office” will be an opportunity for HCCI to have a presence in communities where HCCI does not have an office staffed by HCCI personnel.
HCCI looks to begin scheduling appointments from the Manhattan virtual office location soon. Later this month, HCCI hopes to open a second virtual office in Overland Park, which will establish our entry into the Kansas City financial counseling marketplace. In addition to Manhattan and Kansas City, HCCI hopes to open a virtual office in Emporia soon.